Frequently Asked Questions

ZOAP hand-sorts every order into whites and colors, lights and darks, then washes using Tide Free and Gentle, Gain detergent, Snuggle fabric softener and Gain dryer sheets.

Standard detergents are included. Scent enhancement upgrades are available for an additional charge.

Yes, every pair of socks is matched before your laundry is folded and wrapped for delivery.

Yes, spot treatment is available by request. Just place the affected items in a separate bag with the rest of your soiled laundry.

Create an account online or in the ZOAP app, schedule a pickup, and ZOAP handles the rest.

Yes. ZOAP offers Baby Wash, a dye-free and perfume-free option for $25 per bag, and Sports Wash, a $3 per load add-on for activewear and workout gear, both available on any wash and fold order.

Yes. ZOAP provides wash and fold pickup and delivery in Charles County, MD, along with Prince George's County, Washington DC, Montgomery County, Alexandria and Arlington.

Yes, ZOAP has a $65.70 minimum order for wash and fold pickup and delivery.

Sign up through the ZOAP website or app, choose a pickup and delivery window, and select one-time or recurring service.

Bag your laundry and set it out during your scheduled pickup window. If any items need special treatment, place them in a separate bag.

Your laundry is washed, dried and folded by the ZOAP team and returned fresh and ready to put away on your delivery day, within a 3 day turnaround.

Yes. Use the Preferences and Special Instructions fields in the online scheduling portal to note anything like delicate cycle washing, low temperature drying, or where to leave your bag.

No, just note where the driver can find your laundry and where to leave your delivery in your order notes.

ZOAP offers pickup and delivery Monday through Friday, 8am to 8pm.

Yes. ZOAP provides pickup and delivery throughout Charles County, MD, in addition to Prince George's County, Washington DC, Montgomery County, Alexandria and Arlington.

Yes. Customers can schedule recurring weekly or biweekly pickup and delivery through the app for consistent, scheduled laundry care.

Schedule a pickup online or give us a call, and we'll take it from there.

Dry Cleaning Call Us Now

Yes. ZOAP offers dry cleaning pickup and delivery throughout Washington, DC and the surrounding area, including Prince George's County, MD, Montgomery County, MD, Alexandria, VA, Arlington, VA and Charles County, MD.

No. ZOAP accepts dry clean only orders, no wash and fold order required.

Yes. ZOAP regularly cleans suits, blazers, dress shirts and other professional attire for DC's commuting workforce.

ZOAP's dry cleaning service has a 5-day turnaround and a $65.70 minimum order.

Yes. ZOAP's dry cleaning service covers coats, jackets, suits, dresses and more, with pricing listed on the dry cleaning page.

Yes. ZOAP accepts one-time dry cleaning orders, so you can prep for a wedding, interview or special event without committing to recurring service.

Pricing varies by item, from $4.25 for a necktie to $12.96 for a two-piece suit, with a $65.70 minimum order. See the dry cleaning page for the full price list.

Wash and fold pickup and delivery is $65.70 per bag with a one bag minimum. Flat rate pricing is available for items like comforters and blankets. See the pricing page for full details.

For pickup and delivery service, the card on your account is charged once your laundry is finished and ready for delivery. ZOAP charges based on the dry, finished weight of your laundry.

Yes, new customers save 10% on their first order.

Customers can set up recurring weekly or biweekly service through the app for consistent, scheduled laundry care.

ZOAP charges by the bag, not by weight, so pricing stays predictable regardless of how much a bag weighs.

Yes. Wash and fold and dry cleaning have a $65.70 order minimum.

Yes. Commercial customers, including Airbnb hosts, hotels, restaurants and towel and linen accounts, can qualify for bulk or volume pricing based on estimated weekly volume.